Hilton Hotels Complaint - Advanced non-refundable rooms
Beware when you purchase in advance and it's non-refundable. Hilton is VERY inflexible. The reason that I had to change was that we had a small dog that had to come with us on our vacation and I only realized that they didn't allow dogs until a few days after we booked.
The customer service representative was rude, and even said that she would be writing on our reservation to have security check to make sure we didn't bring the dog in. In addition, the representative wouldn't give me her last name or her supervisor's name. She said that she would connect me to his voicemail, but she hung up instead. I wasn't the most pleasant, but I thought I was the customer and potentially a future customer. I guess I was wrong...