Whirlpool, Jenn Air, Maytag, Magic Chef Complaint - Whirlpool does not care about customers
A few years ago Maytag was a free standing company that owned Magic Chef and Jenn Air. But they were about to be purchased by a Chinese Company when Whirlpool stepped in and with US support was able to buy Maytag. The result has been a disaster for customers of those brands. Customers would in all likelihood been better off if the Chinese company had prevailed.
I had a problem with a Magic Chef oven, that required a new electronic board that would have cost just over $200. But Whirlpool has discontinued the part and now my only option is to spend much more on a new oven. The customer service representative at Whirlpool said, "but it's a 15 year old over." So? Are we compelled to purchase an new oven every few years. I think that is utter contempt for customers. I will have to buy a new oven. But of course it will not be a Whirlpool, Magic Chef, Jenn Air or a Maytag. Most likely it will be an European brand.
But I was hit with the same customer disregard again. I dropped a pan on my Jenn-Air range top, an expensive, top of the line product. And Guess what? Whirlpool discontinued the glass cook top a $240 item. These things do break with some regularity so I must assume that Whirlpool feels they will get more business by screwing customers of those brands. I for one will not buy any product made by this arrogant company that has such a blatant disregard for customers. This harks back to the old day of terrible quality when planned obsolescence was the excuse given for such poor quality and products that failed to last.
When customer had no options this may have appeared to have led to more sales. But customers did find options. Unfortunately the US appliance manufacturers have no notion of customers or quality.