Enterprise Rent-A-Car Compliment - Let The Right One In
FAIRFAX, VIRGINIA -- How do you know when someone has your best interests in mind?
It begins with integrity. Integrity is not learned. It is an innate and sustainable characteristic. You either have it or you don't. It is a quality that naturally creates and sustains the trust needed to build successful business relationships. Therefore it is extremely important to find the customer service person who demonstrates integrity in their desire to help the customer meet their goals.
Industry Knowledge and Critical Thinking
Next, the customer service person must be adept at assimilating industry data and articulating recommendations to the customer in a way the customer can easily understand. Once you have found those two qualities in the representative the rest is up to you.
This means that once you have the information you need on how to meet your goals from a trusted source you must follow through on the representative's recommendations.
Customer satisfaction is a process that ultimately requires the customer, once educated by the representative, to take the necessary steps, as advised, in order to meet their goals. In order to have a chance at success, however, the entire process begins with finding the right representative.
My Recent Experience at Enterprise Car Sales - Fairfax VA
I had the unexpected pleasure of working with two representatives who took the time to explain my trade-in options, how car values are determined, how to improve the value of my car and how to prepare it for trade in the future.
I learned a lot from them both and now can approach increasing my car's value in a way that will increase my success at trading it in at a higher value in the future.
After I have followed their recommendations, I will return to the same representatives and look forward to their suggestions because they are honest, straightforward, knowledgeable and patient when educating a customer.
Let The Right One In
I have had some terrible recent experience with customer service people. As a result, my natural inclination is to be wary about their intentions as well as their aptitude for the work they engage in.
After my recent visit to Enterprise, I see the value in remaining open to the possibility of a positive experience. I believe that allowing myself to be open and ready to learn, in spite of past problems, is what allowed me to recognize that I had found the right individuals to help with my trade-in concerns.