Toshiba Amer Info Systems Inc Informative - Toshiba has stood behind their warranty
PENNSYLVANIA -- I have been reading a lot of horror stories about various companies and thought I would let you know about my experience with my Toshiba laptop. I previously owned a HP laptop that I was having problems with. I had bought it from Best Buys and knew from previous experience that they would have it for 3-5 weeks. (very aggravating) but at least Best Buys always honored their warranty with me. I left the laptop with Best Buys to be repaired and went home. I need a computer for my job and discussed the problem with my wife. We had been thinking about buying a new computer and decided this would be a good time. We did some research on her work computer and found some good deals at Best Buys on Toshiba computers. I was not crazy about the Best Buys warranty and decided to research 3rd party warranties. During the course of my research I discovered that Toshiba has a warranty for their computer products at Toshibadirect.com (probably common knowledge,but new to me) The warranty was
for 3 years and 1/2 the price of the Best Buys warranty. The warranty covered everthing Best Buys claimed to cover. They also claimed that if I had a problem, they would send a box for it free of charge, repair it the next day, and send it back immediatly. This cinched the Toshiba for me. I went to Best Buys and purchased the computer. They tried to pressure me into buying their extended warranty, but once I explained the Toshiba warranty to them they said they could not match the service of the Toshiba warranty and left me alone. I have had the computer for about a year now. During that time the speakers went bad, The Dvd rom went bad, and the LCD screen had a bunch of bad pixels. Each time I called the tech support and they sent a box for it. The first time the speakers came back fixed within four day of being sent out. The second time they had the computer for a week and a half because they were waiting for a part. They did give me a $100 gift certificate towards something from their website after I complained about the wait. I sent the computer in for the Lcd screen problem last Tuesday. It came back Friday. They replaced the old one and it looks great. Obviously I am not happy that I have had these problems with the computer. I am happy with how the situation has been handled all three times. Because of the support I will buy Toshiba products in the future. (Standing by their warranty can not be understated.) At the time they had an accidental breakage policy for an extra $99. This policy is now included in their regular extended warranty policy and is still half the price of Best Buys warranty. After all the horror stories I have read on this site I thought I would share a positive story.