Abercrombie & Fitch Complaint - Needs to Improve Customer Service and Item Availability
MASSACHUSETTS -- Company need to practice better customer service and merchandise availability. I understand a high demand for popular seasonal items such as skirts, scarves, sweaters, etc. However, when shopping the store several times in the last 18 months, the mannequin displays are generally dressed in the same clothes since the last visit. Yes, they update some with the latest accessories and such, but when a customer inquires about a certain item, the sales representative always has the same answer: "I'm so sorry, we just ran out of those!" Yet, there are dozens of displayed scarves, for instance, hanging at an arms reach that are not for sale.
Walk in 3 weeks later, and you'll see the same displays with the same clothes/accessories. You then inquire, "Will you please point me to where those scarves on display are located?" Answer: "Oh I'm so sorry, we just ran out of those!" My reaction: "How about the items on that mannequin, may I see that sweater?" Answer: "We don't have that either, and we aren't expecting anymore..those are discontinued." My reaction: "I understand, but I was told that about a month ago, so why do they remain on display?" Answer: .
The first few times I was told this, I brushed it off thinking that the young teenage kids who work there really don't know what's going on. However, after visiting several different stores I've noticed this same pattern. 18 months later I still see the same skirts and shirts on a mannequin they don't sell.
Could you imagine walking into a restaurant and the menu displayed outside or at the hostess desk had lots of good salads and entrees, but once you're seated and ready to place your order, your waiter announces, "I'm so sorry, but we don't carry that anymore; our menus just say we do because those are great selling items."