Abercrombie Complaint - Worst Customer Service
CHEEKTOWAGA, NEW YORK -- I went to Abercrombie tonight to return my sons blue, 2 week old coat that had a broken zipper..I have the receipt. I left with nothing, not even my sons broken coat. They kept it..Yes, the did. They gave us a new blue one in exchange for the broken one and my son decided he wanted red instead. We put the new blue coat on the shelf and took a red one, after getting a employees ok to swap them. On our way out of the store they wanted to know what we did with the blue one they gave us and we told them we put it back on the shelf..Needless to say they didn't believe us (after we spent another $380 there) and said they couldn't let us take the red one until we proved that the blue exchange coat was still in the store. They questioned me about my other son who had on a navy blue coat (got a receipt for that one too) and more or less said we were leaving with NO coat. I not only spent $380 in there tonight but I lost $167 for a coat that I PAID for 2 weeks ago that broke.(keep in mind with receipt in hand) I called the police, yes I did, and the police said it was a civil matter. Tommorow its on to corporate and if I get nowhere...I will be seeing them in court when I file a law suit. I have never been treated like a thief and a liar, especially after spending so much money in a store. AND then for them to imply my other son may have a coat that belongs to them on? They are ridiculous...and to make matters worse, I had to go and buy my son a coat or he wouldn't have had one to wear to school tomorrow...Can you believe that? The police actually watched videos with them and said they don't wanna press charges, they would just like me to leave..Of course, they CANT press charges because I was returning an item with a receipt, I am the one that called the police on THEM, because they STOLE from me($167.00) and I am the one without my merchandise now..I will be seeing them in court alright...Mark my words...
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