Ashley Furniture, Fairfleid NJ Complaint - Horrible Service, Do not recommend
FAIRFIELD, NEW JERSEY -- I went in over the weekend to buy a dining room table. My mouth hit the floor about how bad the service and sales staff was when it came to selling their product.
The sales staff did a terrible job of educating the consumer on the policies for buying their product. For instance, they offered financing however neglected to state that their sale price would not be honored. They offered a pickup option but the sales person neglected to say that by picking up the product I would be responsible for delivery (which I was find with) but I'll also be voiding the manafacturers warranty which I never heard of.
I would not spend over $1000 dollars to find that if there was a defect in the product that I could not be offered service. The people behind the counter tried to tell me that they've never heard of a case where people have been offered service from their warranty. They also tried to sell me a five year extended service for over $100 dollars but if I decided to pick up the product, I'm sure that would be voided too....
After feeling that it was a bait and switch operation, I walked out the door. If your going to buy Ashley, I highly recommend not visiting this location.
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