Geico Corporation Complaint - Left hanging - Roadside assistance
NEW YORK -- I have had Geico auto insurance for many years & have been extremely satisfied with their customer service. Until last week, that is. I had a flat tire during a raging snowstorm, called for roadside assistance & got the dumbest representative EVER! I gave her my exact location, Rt #, crossroad, town. She put me on hold for an interminable time, came back & wanted to know if Zimmerman road was spelled with a "u". It got worse-after another long hold she came back & said it would be 45 min. for a truck to get there. I asked where the truck was coming from, as I was in or near 4 towns with many towing services. After another long wait she said it was coming from a town about 30 miles away!. I snapped & asked for her supervisor. She put me on hold for another long wait, but was able to get someone there in 10 min. after I gave her a list of nearby towns & zip codes. I wonder what kind of map they use to locate you?
I sent a complaint & they responded saying someone would reply in 7-10 days. Unacceptable, Geico.