Gaurdsman Protection Complaint - Horrible Customer Service and Product

Review by Cahla on 2010-12-20
GRAND RAPIDS, MICHIGAN -- Ok I will keep it short and sweet! Never buy from Bob's Furniture and if you do, DO NOT waste your money on the Goof Proof prection from Gaurdsman Protection! WE bought a reclining sectional 18 months ago. Since then the recliner mechanism has broken 3 times, twice on the same chair. We are small people and do not have kids jumping and abusing the furniture. Each company is passing the buck and each reair has taken over 3 months to clear up! WE bought the most expensive couch at Bob's we expected a lot more.

Customer service is awful and full of paperwork thru snail mail. If you can buy a home through a fax copy you should be able to make a claim thru the fax.

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