Best Buy Complaint - Worst Customer Service I have ever experienced
BOGART, GEORGIA -- I purchased a computer from Best Buys in September 2010 for my small business. Between Sept and December 2010, I have returned this computer THREE times for repairs due to defective software that was factory-installed. This defect was keeping me from installing/opening the software I needed for my business. After the third visit, I though we had the problem beat. I had to bring the computer to them and MAKE them install my program (their excuse for not installing the program was it may take too long!) On December 21, I turned on my computer to find it, yet AGAIN, having the same problems and unable to pull up the program I need to run my business. I called Best Buys and explained the situation to them and that I urgently needed someone to come out and fix the computer and I was directed to the Geek Squad hotline where some snotty b*tch informed me that I would have to pay an obsurd amount for the Geek Squad to just come out and look at BRAND NEW COMPUTER THEY HAVE WORKED ON THREE TIMES ALREADY FOR THE SAME PROBLEM! That wasn't even including the cost of repairs. When I asked to speak to a manager about this, big surprise, one wasn't available. Best Buys has poor customer service. I've asked about returning the computer because obviously, the thing is defective and they are incapable of fixing it and they will only exchange it for another computer. I also bought a fax machine from them that STRAIGHT OUT OF THE BOX didn't work. Evedently Best Buys doesn't care about their customers and in the future I will pay double at another store for electronics before I spend a penny at Best Buys. What makes me angry more than anything is their absolute disregard for customer satisfaction. I called them not expecting star treatment but expecting them to fix a problem which orginated at THEIR store with THEIR merchandise. They had no sympathy for the affect that this situation had on my business, it all came down to money with them.