Wells Fargo Bank Complaint - I Miss Wachovia - Poor Customer Service
GEORGIA -- My husband and I called to get our available balance & to see if we had any pending transactions that affected our balance. The lady we spoke with did tell us we had pending transactions, but that it was already reflected in our balance & that our balance was accurate. We asked her several times are you sure that the pending transactions aren't affecting our available balance, she said no. Okay great, so we thought. The next day our balance dropped dramatically! Apparently the representative lied to us about our balance. We called to see what was going on and bam!
The pending transactions did greatly indeed affect our balance, though the lady told us the night before it had already been subtracted even though some things were pending. So we explained all this to the guy (rep) on the phone & he then told us that purchases made on the weekends don't post til Monday, wow that had never been explained to us & it wasn't what the lady told us. But the thing about it is we called the first time Monday & spoke with the lady & the guy on Tuesday so..this makes no sense right? We felt very mislead & was very upset and no one cared. We spoke to more people and all they would say is it's best to manage your account online on your own.
We were lied to & mislead which ended us in a bind. We even spoke with a manager & he was very rude & sacarcastic & didn't feel bad at all. He tried to flip the script & basically put the blame on us. No matter what my husband & I said, he (the manager Chris) just kept defending the reps saying they gave us accurate info. He had no remorse & argued with us. So apparently Wellsfargo thinks that it's okay to lie to customers & basically to manipulate whatever issues customers have to cover their own selves. My mother told me a whole bunch of people were having problems with Wellsfargo & I defended this bank...guess I spoke too soon. And then on top of that my husband would have to wait til 6:20am just to have access to his direct deposit check. Isn't it supposed to post at 12:01am? Our end result was that we closed our account & withdrawed all of the money & even the bank tellers were non chalant about this situation. Wachovia was soo much better.
A whole bunch of other people we know are having the same problem with Wellsfargo, 1 lady even found out that they were charging her hidden fees & she had no idea and they didn't care about it when she called about it. My husband & I don't recommend this bank to anyone. We are so disappointed at the lack of correct info & customer service. Read other reviews about this bank, because like I said a bunch of people are having problems with this bank. I banked with Wachovia for many yrs & never did I have any issues.