Toys R Us Complaint - Never Buy From Toys R Us For Christmas - Kids Disappointed
On 12/7 I ordered a Minnie Mouse Chair for my granddaughter. On 12/12 I received a notice that it had shipped FedEx and would arrive 12/17. On 12/16 I went to the FedEx site to view the tracking and found the item had not been picked up. I called Toys R Us - they assured me it would arrive by 12/17 as indicated I was told by Charlie that if I did not receive the item to call on 12/20 and they would reship Express Overnight guaranteed to arrive on 12/21. Item did not arrive.
I called on 12/20 and spoke to Drew. Drew tells me Charlie doesn't know what he's talking about - item shows not picked up, but he can't call the manufacturer. In fact he can't overnight it to me. He can't guarantee anything and he doesn't know anything but he's happy to send an email to the manufacturer. No, he can't copy me on the email. No, he can't give me the phone # to the manufacturer. No, he can't get a manager on line since they are all too busy. Really? Clearly no concern for customer service.
Never again will I hang the hopes of my granddaughter on Toys R Us. She wanted this chair -- I was assured it would come -- and now I have to go shopping with the masses to try to find something for her and dash her hopes of getting this chair since it now nowhere to be found. Great job Toys R Us! I just spent $700+ in your local store this past weekend for my other grandkids and the local Toys For Tots Drive -- and I am going to return everything today and shop at Target. Same items at a discount.