Electrolux Complaint - 5 of 5 Electrolux Appliances Faulty
Terrible appliance experience.
French Door Refrigerator with Icemaker:
Recurring problems with ice maker. Went from Control board A to B then to C. Replaced entire assembly once and the Ice mold and various interals several times. Added a de-icing kit. Put in spacers. 1 year later it still doesn't make ice. It will work for a few days after it is serviced but that is it.
Double Wall Oven:
Display failed requiring a new control board. Then tried the self-cleaning cycle. Apparently on Canadian models there is a temperature controlled circuit breaker that trips below the self cleaning temperature. The result is every oven will fail after a self cleaning cycle (according to the repairman). The oven had to be removed each time and the switches reset. They tried replacing them but it didn't' help. After about 8 months of this Electrolux finally installed spacers to keep the switches from tripping. Also the internal lights continue to fail regularly and now the convection fan is making noise on the top oven.
Where to start... We have two of the panel ready models. One arrived with a door that wouldn't open as it was hitting a piece of plastic underneath. Once that was repaired it wouldn't fill. Replaced control board twice, main board, fill solenoid, eventually the float was found to be defective. Now both are supposedly functionaly except that neither actually washes dishes. They won't even wash the soap out of the dispenser. We have to use liquid soap, at least it isn't still there at the end of the cycle. They have both been repaired many, many times with no improvement. As of December 2010 they have agreed to refund our money for both machines.
This is our best product. When it came they had "forgotten" to weld the right side of the drawer to the slide. Obviously this didn't' work so well. A new drawer insert was ordered but parts were missing and they had to try again. Finally the parts were put in but the left slide had apparently bent from from the right side failing so they had to replace that. In under 3 months they had it working great we were so pleased (sarcasm).
I honestly believe that Electrolux designed and built these products without ever trying to use a single one. There is no other explanation.