Best Buy Complaint - Cyber Monday Rip Off
I just want to spread the word on my horrific experience with Best Buy, I purchase a 3D-LED TV on-line on Cyber Monday Nov-29 2010. They promised it to be delivered on 12/20/2010, I got a call on 12/18 that it will be delivered on 12/20 as promised, so I decided to get rid of my old TV and went to purchase a new TV stand. After setting up and waiting, I got a call from Best Buy that the TV that I purchased is no longer available and my order is automatically cancelled. They told me that if I like I can buy another TV but they can't honor the Cyber Monday sale, I would have to get it at normal price. After spending about 3 hours on the phone with different Customer Representatives, I've realized that there's nothing can be done. They finally decided to give me $200.00 off with another purchase which I end up doing because I had no other option. The thing that bothers me is that they although they cancelled my order, they still had the same TV for sale on the website, but they wouldn't give it to me since I've paid $1000:00 less than the price they're posting. I wouldn't advise anyone to shop at Best Buy on Cyber Monday or any other time, because this could happen to you and there's nothing that can be done about it.