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Subway Informative - A few tips to get you thru your service...
I have been a Subway employee for over a year now. I am prior service military and very good at what I do. I have regular customers that come in to my store everyday and enjoy their sandwich but I must say all these complaints I am reading make me laugh. Some of you speak about the employees like weare dogs. I am not saying that everyone is perfect but this is a shame.
1.When you come in to the store I am required to greet you within 3 seconds. This is not an option for me. So when I take the time to say Welcome to Subway or hey how are you. Be respectful and say hello. Don't just come up to the counter and say I WANT A... I was taught manners and I am sure that at some point you have run across them as well.
2. Your homegirl can wait five seconds for you to order a sub. I had a lady one time tell me "excuse me I'm talking" when I asked her what kind of cheese she wanted on her sub. I didn't come to your car and ask you what you wanted, you came in to me and stepped up to my line. I had a no cell phone sign on my line. Corporate made me take it down. But when it was still up some of you would read it to your friend on the phone. This is a made to order sandwich. I need your full attention. When you ask me for something on your sub paying half attention and I put it on there don't scream at me because you asked for it. And if I were to pull out my phone while making your sub you might get offended because I am not doing my job properly.
3. If you speak to me like I'm a dog, my customer service will lack at some point. I don't come to your work and be completely rude to you and ask for you to take it. I'm human and I expect to be treated with respect. Everyone has a bad day. Ill try and make it better if you don't treat me like gum stuck to your shoe.
4. If you want extra veggies... ASK! It is free of charge. Subway says I am to put 6 olives on your footlong. If you ask for more I can put more. It is much easier for me to put more on than it is for me to take it off. This stands for dressing as well. Without throwing away product I cannot take it off. Ask and you shall receive.
5. Bashing employees... Believe it or not what we do is based on what our higher power tells us to do. We are not incompetent. However when a manager is standing over my shoulder I am not willing to lose my job. Just as you are to your job. My job pays my bills.
6. During tax season when we do our special buy one get one don't ask me why we are out of bread. We are able to bake 24 pieces of bread at a time. Do the math. When I have a line hanging out my door it is impossible for me to keep bread flowing. And if I bake before the day youll complain it is hard. Come on now. The person who designed this is a guy sitting at a desk somewhere who has never made a sub in his life. Dont get mad at me for trying to carry out his wishes.
7. Everyone has something that is not so great about their job. We are not all in food but I had plenty of complaints about the military as well. Be civil to me and I shall be civil to you.
8. Please read the menu before asking me where the $5.00 subs are. They are right in front of you. The don't tell me what my menu says. Turkey is not a 5 dollar sub no matter how many times you tell me it is. If you read the menu while making your selection this saves you and I the arguement at the register when you tell me No turkey is 5.00. I then have to go back to the sign and show you.
I love a lot of my customers but I have had some really unreasonable requests in my time. My job is not what keeps me coming back to work. It is the people that I share a bond with. I do not enjoy the behind the scenes work of scrubbing on my hands and knees because Subway says our stores are to be immaculate at all times. I have customers that tell me how clean my store is. They see how hard my coworkers and I try to keep up. I have customers tell me all the timehow clean my store is. You just have to find the right one and stick with it. We will take care of you if you take care of us!!!
1.When you come in to the store I am required to greet you within 3 seconds. This is not an option for me. So when I take the time to say Welcome to Subway or hey how are you. Be respectful and say hello. Don't just come up to the counter and say I WANT A... I was taught manners and I am sure that at some point you have run across them as well.
2. Your homegirl can wait five seconds for you to order a sub. I had a lady one time tell me "excuse me I'm talking" when I asked her what kind of cheese she wanted on her sub. I didn't come to your car and ask you what you wanted, you came in to me and stepped up to my line. I had a no cell phone sign on my line. Corporate made me take it down. But when it was still up some of you would read it to your friend on the phone. This is a made to order sandwich. I need your full attention. When you ask me for something on your sub paying half attention and I put it on there don't scream at me because you asked for it. And if I were to pull out my phone while making your sub you might get offended because I am not doing my job properly.
3. If you speak to me like I'm a dog, my customer service will lack at some point. I don't come to your work and be completely rude to you and ask for you to take it. I'm human and I expect to be treated with respect. Everyone has a bad day. Ill try and make it better if you don't treat me like gum stuck to your shoe.
4. If you want extra veggies... ASK! It is free of charge. Subway says I am to put 6 olives on your footlong. If you ask for more I can put more. It is much easier for me to put more on than it is for me to take it off. This stands for dressing as well. Without throwing away product I cannot take it off. Ask and you shall receive.
5. Bashing employees... Believe it or not what we do is based on what our higher power tells us to do. We are not incompetent. However when a manager is standing over my shoulder I am not willing to lose my job. Just as you are to your job. My job pays my bills.
6. During tax season when we do our special buy one get one don't ask me why we are out of bread. We are able to bake 24 pieces of bread at a time. Do the math. When I have a line hanging out my door it is impossible for me to keep bread flowing. And if I bake before the day youll complain it is hard. Come on now. The person who designed this is a guy sitting at a desk somewhere who has never made a sub in his life. Dont get mad at me for trying to carry out his wishes.
7. Everyone has something that is not so great about their job. We are not all in food but I had plenty of complaints about the military as well. Be civil to me and I shall be civil to you.
8. Please read the menu before asking me where the $5.00 subs are. They are right in front of you. The don't tell me what my menu says. Turkey is not a 5 dollar sub no matter how many times you tell me it is. If you read the menu while making your selection this saves you and I the arguement at the register when you tell me No turkey is 5.00. I then have to go back to the sign and show you.
I love a lot of my customers but I have had some really unreasonable requests in my time. My job is not what keeps me coming back to work. It is the people that I share a bond with. I do not enjoy the behind the scenes work of scrubbing on my hands and knees because Subway says our stores are to be immaculate at all times. I have customers that tell me how clean my store is. They see how hard my coworkers and I try to keep up. I have customers tell me all the timehow clean my store is. You just have to find the right one and stick with it. We will take care of you if you take care of us!!!
Comments:
Posted by andbran on 2010-12-20:
i love subway. i always make it a point to know what i want before i enter any food place. its too bad you dont have a device that turns off cell phones at the dooor.
Posted by Andrea13 on 2010-12-20:
Great letter! I love it :), and I don't even eat at Subway.
Posted by madconsumer on 2010-12-20:
i really enjoy subway. prices are good, and quality is perfect!!
very helpful.
very helpful.
Posted by Nohandle on 2010-12-20:
This is one of the most respectful, common sense reviews we've had in a long while.
Posted by littleshorty on 2010-12-20:
Very well written review.
Posted by trmn8r on 2010-12-20:
Great review. Here is my favorite part: "If you speak to me like I'm a dog, my customer service will lack at some point."
Posted by Starlord on 2010-12-20:
Great post, not a rant, but an honest statement by a food service employee. People need to realize that food servers are as human as anyone else and deserve to be respected as they expect you to respect them. Thank you for your service to your country as well as the customers of your Subwy. Keep up the good work. Happy Holidays! Voted helpful.
Posted by trp2hevn on 2010-12-20:
Thank you for your military service and the helpful tips. I think they not only apply to food service but so many more customer service jobs. And I love Subway.
Posted by Ytropious on 2010-12-20:
lol OP you sound exactly like me. I'm always making rules and lists of how my customers need to act. Not asking a lot to have you treat me like a human being and hang up your cell phone or learn to read!
Posted by ontario_girl on 2010-12-20:
I'm with you on the cell phone rule. I ask people yakking on their phones, "Do you have a loyalty/points card?" They shake their head no. I finish the transaction and then Bozo says, "Oh, I have a points card." If you weren't chattering away like a little squirrel, you would have been paying attention when I asked!
Posted by thankless on 2010-12-21:
Thanks guys for all the posts. I appreciate the support. I was worried how it would be taken but many times customers come in to complain and do not tell the entire story. OH>>> so and so was rude to me and had bad customer service. But they often do not own up to the fact that they called so and so a B@#$@ and thats when she lost her cool. I am a full time mother, full time student, and full time assistant manager. If all I had to worry about was how to get more olives on my sandwich I am sure that my life would be so much more simple!
Posted by ok4now on 2010-12-21:
I have always had a good experience at Subway and the friendly people that work there. The one I frequent most is located in a Super Walmart near me.(Store hours 6:00 am to 3:00 am, wow!) After completing my shopping I usually get one of their foot long subs to go. For $6 bucks you can't beat it. They allow you to specify exactly how you want it made. Extra cheese, tomatoes, peppers etc. is not a problem. I also like the 6 different varieties of fresh rolls available. These employees probably work for close to minimum wage yet they are always cheerful & respectful of the customer. Why would anyone want to give them hard time? They probably have to deal with a lot of thankless ignorant customers all day. I wouldn't want their job.
Posted by Tomcy on 2011-01-23:
Good post. I love Subway and respect that food service people have a tuff job....thanks for the reminder --- we do have a higher power and He said, "do unto others as you would have them do unto you." What a difference it makes:o) Good luck on your job and keep up the good work!
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