Wal-Mart Complaint - Customer Service? What for?
MCDONOUGH, GEORGIA -- I am a dedicated customer to Walmart Store #3201 in McDonough Ga. I spend $150-$350 every single week. Since I moved here two years ago I have been very disappointed in the way this store represents Walmarts customer service dedication. This store has the worst customer service I have ever seen. I have filled out numerous surveys, talked to managers, even the cashier manager. Nothing has happened. In fact it has gotten worse. To me customer service is THE most important aspect of any business. At a grocery store the cashiers are the people that make or break how a consumer views their shopping experience. At this store the cashiers are dirty, unfriendly, and look like they would rather be anywhere else in the world but where they are. I have applied to Walmart in the past and in fact have a application in right now, as does my mother. Yet we cannot even get an interview. We both have numerous experience in customer service, cashiering, and managing. Yet you would rather have people that make the consumer feel that they hate their job working there. I understand that businesses get tax breaks for hiring students and disabled and people of low income. I am all for giving them the chance at a decent job. But that doesn't mean that they shouldn't work hard or live up to the standards that are expected. I know that Walmart as a company wants people to have a good experience when they shop there..that is what brings people back. I have had cashiers that have to have every product an inch from their eyes because they cannot see, cashiers leave their register to go help a friend without even acknowledging I am right in front of them, cashiers that do not even say hello as I am checking out, cashiers that are so old (I know that sounds mean and I'm sorry) that they move at a snails pace. This makes it all very difficult to come back.
Also today I went in to buy xmas presents and there were no less than 8 people in each line, 12 people in each self serve line ( with FULL carts) and only a handful of registers open. With employees standing around! Why not put a cashier on for 2 hours and then have them stock if not needed at a register??
I am so disappointed that people who really want to work for your company cannot even get an interview but people who do not even bathe or do their laundry are always working at your stores. Why can you only work for Walmart if you are low income, elderly, disabled or a student??