Ikea Complaint - Pargel Countertops are very poor quality
RICHMOND, BRITISH COLUMBIA -- We purchased a Pragel countertop from Richmond, BC store only to discover on installation day that it had a 6 inch flaw on the surface. As we had the carpenter on site and a deadline, we had to cut out a large section and butt another piece to it to complete the counter. I now have a large seam with caulking just inches from our sink. We live on Vancouver Island and had the kitchen delivered so had to deal with IKEA by phone. IKEA made it very difficult to register a complaint: many 20-minute wait phone calls, e-mails etc. and about 7 weeks later IKEA decided to refund us for only part of the cost. Customer service was rude and challenged me about the validity of my claim. I was left feeling humiliated and ripped off. Absolutely shocking service.
Furthermore, our carpenter was appalled by the thinness of the coutertop material, and the course chip board used on the interior. One little knife cut and the interior will be exposed to water.
Defect in countertop