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Wachovia/Wells Fargo Complaint - Get Your Money and Run

Review by BrownBaby on 2010-12-21
EVERYCITE -- Recently, I deposited a large insurance check to my account. After the money was made available, I used it, some large payments and some small. IMMEDIATEDLY Wachovia Fraud department put a 10-day hold on the account, claiming that maybe some "irregular, fraudulent, unauthorized" posts "might" have been charged to my account. And, this is right before the holidays. Trust me, I check my account enough to know whether or not I have "unauthorized, fraudulent, or irregular" charges to my account.

After several attempts of trying to get to the heart of the matter, they made some bogus claim that the insurance deposited appeared to be fraudulent. I contacted the insurance company and was notified that the check cleared on the VERY next day after I deposited it.

Wachovia and its subsidiaries DO NOT care about its customers. They never take into consideration that a person NEEDS money to live - eat, get to work, etc. I understand them putting a hold on the insurance check, but they put a hold on my entire account, including my recently deposited paycheck. As soon as this debacle is over, I'm going to take my MONEY and RUN!!
Comments:2 Replies - Latest reply on 2011-03-15
Posted by tnchuck100 on 2010-12-21:
What was their response when you confronted them with the fact that the insurance check had, in fact, already cleared?
Posted by MotleyCrueGuy on 2011-03-15:
They wouldn't know if it did clear, Chuck. Banks aren't notified when checks clear (when they're drawn on different banks) - only when they don't.

Insurance checks are notorious for being returned for various reasons.

They (Wachovia) didn't handle it well, but weren't in the wrong per se. It's more a service issue than what they actually did in my opinion.

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