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Amerigas Complaint - Poor service and unreliable - gas and tank delivery
gas and tank delivery - Complaint
I was looking for a cheaper gas company and Amerigas offered a good price so I took the bait. I paid for the gas a month a head and still no gas and no tank. the first guy came twice and still no gas and no tank because I live on a hill. the third time a guy came to look at the job and said it was no problem and then he left and came back a bout a week later. still no gas and no hot water. He finally came and here it is about 5 or six months later and I am out of gas. They told me to call when my tank was at 30 percent. I call at that point and they told me they would be here in 7 days, well here it is 10 days and I am at about 1 percent. they told me if my tank ran out there would be a additional charge of around 125 dollars to do a test of some kind. Here I am still waiting to be left in the cold. Amerigas is a bad choice.
Comments:
Posted by Alain on 2010-12-22:
I am assuming by now Amerigas has lost you as a customer and their competition has gained one.
Posted by fube on 2011-01-11:
Amerigas finally came on the 11th day about 6:30 in the evening. My tank was on 0 but the heat was still on.I forgot to tell you when you sign on with amergas i think i had to sign a 3 year contract.A week later i got a 210 dollar bill for emergency gas service on top of the cost of the fuel .What a joke
Posted by tnchuck100 on 2011-01-11:
I'd tell them where they could stick the $210 bill and their contract. Politely, of course. They have probably breached the contract somewhere if you read it carefully.
Time to file divorce papers with these jerk-weeds.
Time to file divorce papers with these jerk-weeds.
Posted by AmeriGas Customer Service on 2011-01-12:
We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.
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