Godaddy Complaint - Hosting with Godaddy can be a nightmare if you have to use PHP scripts
SCOTTSDALE, ARIZONA -- In June 2010 I started a new website artbyveny.com for my wife - she is an art painter. I went ahead and did some research on domain registers and website hosting services and choose to go with Godaddy.
In the beginning I was a little confused with the navigation of godaddy's website and in particular where members log in and access and manage their websites. Too much, too spread, too confusing, too many sales offers. It took me a while to find my way but it was alright as with anything there is a learning curve.
My issue started around October 2010 when I have loaded some additional software to my website. The software required to run bunch of PHP scripts via cron jobs. Sure enough I set my cron jobs and waited to see the results, but they didn't run as they could not find the PHP binaries on the web server including Zend optimizer module (please note I was using shared Linux grid hosting).
Contacted godaddy support and after multiple emails back and forth they suggested that I have to set my own PHP. ini in the root of my artbyveny.com website. Godaddy wouldn't let customers edit the PHP. ini file on the host or make PHP available out of the box. This didn't work for me at all.
In addition one of my PHP script uses mod-rewrite component which again was installed on the host but didn't worked as expected. I had my PHP scripts vendor look at the host and they came back reporting that the mod_rewrite does not function as it supposed to.
By the way Godaddy technical support is using email scripts to shoot out completely off target email replies that directs you always to the knowledge base which I found outdated and not very accurate. Support gets you circles and you could get 3 completely different suggestions from 3 support reps.
After about 2 months of unsuccessful email correspondence and phone calls with Godaddy support my PHP scripts still were not running and I couldn't benefit of my $400 software investment. Now after I have followed all suggestions and requirement I have given by Godaddy support I gave up and moved my site to another hosting provider. Within a day I had my PHP scripts running like a champs via cron jobs! Not only this but I get my website to load faster.
One thing I should mention is that while it turns out that Godaddy provides horrible web-hosting (heard a lot of complains in regards of cron jobs running PHP scripts), I still have them manage the rest of may domains as domain registrar. At least for now they are OK for maintaining domain registrations yet they still try to sell you hundreds of extras and services.