Frontier Communications Complaint - **Frontier Communications Complaint**
As I write this complaint I am in my 21st hour of dealing with a Frontier issue-on the phone. 17 hours of the 21 we have been on hold. Back in 2009 when Frontier took over from Verizon we set up 2 phone lines and Internet. Since November of 2009, until today (December 21st, 2010) we have had nothing but PROBLEMS with Frontier. When you call to Frontier to tell them they have their billing wrong, you get transferred to 3 different people. Frontier has our billing so screwed up right now, it seems beyond repair. We were paying for 2 phone lines and Internet. On our billing, it shows a credit for a "bundle" package. After paying our bill on-time each month we came into work to find that our Internet had been disconnected. After being on hold with Frontier for almost 45 min. we found out that they disconnected it because of non-payment for 1 year. Umm..hello? Apparently their billing department was so screwed up and during an audit they found that they had been billing us incorrectly. Now, if you are a customer and you see that you are paying for Internet each month on your bill-and receiving a credit for having a "bundle" package-you assume all is taken care of. Nope..not with Frontier. They came back to us and said they found a mistake-and now we owe for 12 months of Internet service. Sorry-pay it or you won't get service.
Now, we are in business for ourselves and explained to them that because our bill stated it included Internet-that is what we paid. The response we received, "Well, it was a mistake-you need to pay it or you don't get your service restored." WOW, excuse me? Nobody (not even the floor manager) was willing to listen to our side of the story. Not even when we offered to scan our past billings showing that Internet was included. To this day, we are still fighting with them. I have NEVER experienced a company this unprofessional in my entire life. Not only is their billing department full of people who haven't been trained properly-but their lack of concern for the customer is what blows my mind. I have never once had a problem with Verizon or Comcast. Just today I called Comcast and I am having my 2 lines and Internet switched. I am actually going to save money. I will report on every Web page available complaints about this company. I guarantee they will NOT be around long-bankruptcy is in their future unless they can get things together. Oh..and not once did they apologize for having incorrect billing for over a year. Nice company. If you currently have Frontier, do yourself a favor and switch to Comcast or Verizon or Dish or anyone else. You will be saving yourself a headache.
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