Apple Computer Inc Compliment - Apple Store - Austin TX
AUSTIN, TEXAS -- I made an appointment at the Genius Bar at the Apple Store at The Domain in Austin, Texas in early December 2010. I wanted to see if I could get a replacement for one of the four plastic 'feet' on the bottom of my black MacBook.
I was greeted promptly when I checked in, about 20 minutes before my scheduled appointment. There were six 'Geniuses' at the Bar, and I was called up within five minutes after checking in.
I explained to the woman who greeted me what I was looking for. She said that the feet were an integral part of the base enclosure, but that she would go to the back and see if it was possible to replace the entire base or, failing that to pry one of the feet from another computer and glue it on to mine. When she came back, she said that she could order a new base for the computer and that it would take a day or two to get it in. She also noticed that there were some some small cracks in the top cover (where the keyboard is located), and that Apple would replace that at no charge because the cracks were the result of a 'design defect'.
I gave her my computer and was told to come back in an hour.
When she handed the computer back I was shocked to see that I had an entirely new top cover, including a new keyboard and trackpad. She then informed me that the technician noticed that my battery was slightly swollen, a sign that the battery was on the verge of failing -- and that I had been given a brand new battery! And that I wouldn't be charged for anything that hey had done!!
All in all, Apple gave me over $400 in service parts and labor, on a four year old computer, and it didn't cost me a cent, and all that in less than an hour. It's service like that keeps me, and will keep me, an enthusiastic customer for Apple products forever.
By the way, I'm still looking for that replacement foot, but I figure I can glue a piece of felt to the bottom myself.