GameStop Compliment - Going Above and Beyond
BEL AIR, MARYLAND -- First thing to note, I always start Christmas shopping early (in September) and always keep my receipts in a box.
I went to GameStop back on 11/28/10 to pick up 6 items for Christmas gifts. 2 Gift Cards, 3 computer games and a hint book. Had fast, friendly service that day.
Yesterday I started wrapping all the gifts that I had bought for the last few months. When I started to wrap one of the computer games, I noticed that it was very light. When I looked closer, I saw that the DVD was not in the box and that the box wasn’t even shrink wrapped.
With a sigh, I started to look for the receipt. Instant panic. Not in my receipt box. I couldn’t find it anywhere.
I would need to go and re-buy the computer game, right? I mean, over a month sense the purchase and with no receipt.
So I call the store and ask if they still have any of that computer game left. They said yes and I asked them to hold it until the evening when I could come up to get it. No problem, I’m told, they can hold the game.
So when my hubby gets home, off to GameStop we go. When I get there I ask for the game and with a sigh hand them the empty box and explain why I’m re-buying it. The manager, Brandon, over hears this and asks if I have a GameStop Card. I say yes and he asks if he can see it for a minute. I hand it over and he starts typing away at his computer. He then says, “You bought this game on November 28th right? Along with some other games and gift cards?” I say yep, that was the date. And he says, “Well, there is no sense in you re-buying the game if we forgot to put in the DVD the first time is there.” He then gives me the new computer game and says, “Here you go and Happy Holidays!”.
I was floored! This is the customer service I remember from ages ago.
I will now ALWAYS get any games and game items from this store, even if I have to pay more.
Kudos to GameStop and thank you, Brandon, for helping in making this a happy Christmas.