AT&T Wireless Complaint - Big AT&T Biz Blues - iPhone Wireless Service
DALLAS, TEXAS -- I wish there were "answers" to the issue of impersonalized "big biz" customer service.
See the issue:
* iPhone perpetually dropped calls in my area (Dallas, TX)
* Complaint was lodged with Apple about the proprietary service plan with AT&T. I was told changes were coming ~ but down the line... (That's true... but it was too little too late for me.)
(AT&T also had been notified of issues... And MANY friends reported the same problems...)
* My iPhone bill was $105.00 per month.
(This was for 900 minutes, 1500 texts, and unlimited data. Unlimited data is no longer offered.)
* Converting to T-Mobile (I pay $79.99 for 1500 minutes, unlimited text and data)
(So ~ superior service option for less monthly cash...)
** I held onto my IPhone for a while to ensure the "dropped call" thing improved.
(I've not dropped a single call with my T-Mobile My Touch.)
When I called to cancel my iPhone service with AT&T ~ they didn't ask me when I'd like to cancel the service ~ they told me it would cancel on Jan. 18th.
I thought about that further and called back to see if I could make a more immediate choice to which they said "yes". (But I had to ask.)
I told them how 'bout today? They immediately cut off the service and ended the call on my iPhone. (...with no follow up from their side...)
Why do they call it "customer care"? They asked me if I had lodged complaints. I told them I had with AT&T and Apple. I feel like the complaints fall on "deaf ears". (I've had several conversations with AT&T about my DSL as well ~ even though they go on advertising that it's "blazing fast"...
T-Mobile is still a pretty big company too.
So far - I'm MORE satisfied with the service and the value of that service.
I would really appreciate a return to TRUE CUSTOMER CARE and a "listening ear" from company owners and leaders... I'm really disillusioned right now!!!