AirTran Airways Complaint - "Oversize" Baggage Scam
INDIANAPOLIS, INDIANA -- I'm very disturbed by my recent flying experience with AirTran. I bought an $80 ticket from Indianapolis to Newark and thought I was getting a great deal. Apparently not. When I checked in, an AirTran employee who I can only describe as a total douchebag decided that my bag was oversize.
I couldn't believe it. I'm an extremely experienced traveler and I've never had this problem with this bag ever before on any other airline. Not only did they slap me with the $20 bag charge, they hit me with an additional $50 for the oversize bag, bringing the total checked bag charge to $70. Literally, the bag charge was almost as much as the actual ticket. Unbelievable.
While I voiced my complaints to the AirTran employee checking me in, two other employees stood there laughing. Seriously, I mean, really? As if it is so absolutely hilarious that they get to screw people over behind their counters. It looked like they were having fun. Awesome, good for them.
AirTran embodies everything that I hate about the modern corporate world. The company operates without any humanity, all its worried about is the bottom line. I imagine some shady corporate executives sitting around in a boardroom discussing subtle ways to squeeze their customers for more money without causing much trouble. It disturbs me. I bet they have a good laugh about it at headquarters. "You do what you gotta do, lets squeeze these chumps for some more money, HA HA HA...."
Part of the reason this baggage scam makes me so mad is that its just bad business. Ripping people off is a horrible way to establish a loyal and valuable customer base. I would venture to guess that AirTrans shady baggage policy is actually COSTING the airline money in lost customers.
Guess how much my bag was oversized by? Two inches. I kid you not. I actually laughed out loud when the guy told me that. What a joke. That measurement screams BS louder than my 10th grade English papers.
Whatever, enough. People, just never fly AirTran. Trust me.