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TXU Energy Complaint - Deposit Applied When Disconnect Notice Sent - Electric Service
Electric Service - Complaint
This company has some very tricky ways of gathering the savings they say they offer you. I missed a scheduled payment, and suddenly there is 300.00 added to my account. I called and was informed that since I received a disconnection notice ( though I explained it had been missed because of a sudden spinal fusion I had undergone)that they had a right to put a deposit on my account even though my electric was not disconnected. They claim that in some terms of agreement that we never have seen, if you are late more than twice in a year they have the right to put any amount they so desire as a deposit.
We were signed up by a representative at our door, we never were given anything by him such as a Terms of Agreement, in addition we never received the 250.00 sign on bonus, and were informed we could leave at anytime. This all became a lie suddenly when we call their customer service line. There we met with attitude and insulting remarks form not one but two customer service individuals until we finally had to speak with a Supervisor to which we were put on hold for over 30 minutes by the representative who was rude.
As of today they will not remove this deposit and will hold us hostage by this sudden year contract when we had signed on because there was not contractural agreement of a year or more. They inform us that even if we leave they will not only charge us the deposit but also will tact on a early termination charge as well. No matter what is resolved we are leaving this company, because even though Reliant Energy maybe over priced at least we NEVER had this kind of underhandedness from them.
Buyer beware of this wolf in sheep's clothing.
We were signed up by a representative at our door, we never were given anything by him such as a Terms of Agreement, in addition we never received the 250.00 sign on bonus, and were informed we could leave at anytime. This all became a lie suddenly when we call their customer service line. There we met with attitude and insulting remarks form not one but two customer service individuals until we finally had to speak with a Supervisor to which we were put on hold for over 30 minutes by the representative who was rude.
As of today they will not remove this deposit and will hold us hostage by this sudden year contract when we had signed on because there was not contractural agreement of a year or more. They inform us that even if we leave they will not only charge us the deposit but also will tact on a early termination charge as well. No matter what is resolved we are leaving this company, because even though Reliant Energy maybe over priced at least we NEVER had this kind of underhandedness from them.
Buyer beware of this wolf in sheep's clothing.
Comments:
Posted by Greg@TXU on 2010-12-27:
I am sorry to hear about your experience with TXU Energy. I would like to help you resolve your issues. Please feel free to email me at greg@txu.com with a contact number and I will be happy to contact you at your convenience.
Thank you,
Greg
TXU Energy
Thank you,
Greg
TXU Energy
Posted by trmn8r on 2010-12-27:
Aside from the separate issue of whether you got a discount you were entitled to, the concept of requiring a deposit of certain customers by a utility or telecom is a familiar one.
Were you late twice in one year? If so, I can understand the company taking steps such as adding a deposit, IF that is in the contract somewhere. That is what this issue boils down to.
Were you late twice in one year? If so, I can understand the company taking steps such as adding a deposit, IF that is in the contract somewhere. That is what this issue boils down to.
Posted by Karen on 2013-04-15:
I was hit with a 400.00 deposit, the two men I spoke with had no problem being rude, my family has always had TXU but after reading this I will check my contract obligations and find some where else to do my business, rude, hateful people who will be sorry one day when every one else gets a belly full of their sneaky ways! Good bye TXU!!!!
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