TXU Energy Complaint - Deposit Applied When Disconnect Notice Sent
This company has some very tricky ways of gathering the savings they say they offer you. I missed a scheduled payment, and suddenly there is 300.00 added to my account. I called and was informed that since I received a disconnection notice ( though I explained it had been missed because of a sudden spinal fusion I had undergone)that they had a right to put a deposit on my account even though my electric was not disconnected. They claim that in some terms of agreement that we never have seen, if you are late more than twice in a year they have the right to put any amount they so desire as a deposit.
We were signed up by a representative at our door, we never were given anything by him such as a Terms of Agreement, in addition we never received the 250.00 sign on bonus, and were informed we could leave at anytime. This all became a lie suddenly when we call their customer service line. There we met with attitude and insulting remarks form not one but two customer service individuals until we finally had to speak with a Supervisor to which we were put on hold for over 30 minutes by the representative who was rude.
As of today they will not remove this deposit and will hold us hostage by this sudden year contract when we had signed on because there was not contractural agreement of a year or more. They inform us that even if we leave they will not only charge us the deposit but also will tact on a early termination charge as well. No matter what is resolved we are leaving this company, because even though Reliant Energy maybe over priced at least we NEVER had this kind of underhandedness from them.
Buyer beware of this wolf in sheep's clothing.