Walgreens Complaint - Watch out for Walgreens.com
When ordering online from Walgreens.com, they state that if you are not satisfied with a product, in addition to mailing it back, you can also take it to a nearby Walgreens store for a quick and easy refund. What they fail to mention is that, in order to get a credit card or cash refund you must have a certain transaction number that is not supplied when a purchase is made online. All they can do at the local level, is to refund you onto a "w- card" which can only purchase goods at inflated prices at a Walgreens! It cannot even be used for prescription or alcoholic beverages. I called customer service several times and was assured that "upper management" would contact me within 48 hours. I've now called 3 times and have yet to hear from anyone at all!
I GIVE UP!! I'm just going to mail it back and wait for my account to be credited. I expected better service--not such insensitivity.
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