Orbitz Complaint - Orbitz needs a dictionary!
For Christmas I booked a round trip flight from Orlando, FL to Jackson, MS on Orbitz. They asked me what day I wanted to leave and I entered in Dec 23rd. They asked me what day I wanted to return and I entered in Dec 27th. They gave me a list of flights to choose from and I selected the least expensive because I was did not need to fly at any particular time as long as it was on those dates. Today I noticed that my return flight had an overnight layover in Charlotte. This means that I will not return to Orlando until the 28th. I called Orbitz thinking that they would fix the problem. All my confirmations say the 27th. There is just a little line at the bottom that says this is an overnight flight. I does not say ANYWHERE that the flight is on the 28th. I called and explained the situation to the lower level customer service guy who had some sense and said that I should not be charged for the mistake. He then transferred me to another customer service guy. He said that my return flight was on the 27th. I told him that he had the definition of the word return wrong. It means to go back to the place of origin. I asked him if he bought something at Wal-Mart but tried to return it at Target if they would take it back. He said that I should have read the fine print. Forgive me for assuming that when I asked for a return flight for the 27th that is what I would get. I asked them to put themselves in my shoes and they all said that they would read the fine print. That is because they work for a company that deceives their customers so they are suspicious. They wanted to charge me a huge fee and the difference in the flight. They refused to give me a refund or pay for the fees themselves even though it was their fault. I looked back at my itinerary and nowhere on it does it mention the date the 28th. The only reason I noticed it at all was because the travel time said 14 hours. I did find a one way ticket on Southwest for less money than the $150 cancellation fee plus the change in fare fee they were going to charge me. I talked to 4 people and they all said the same thing. I will never book from one of these sites again.