Super 8 Motel Complaint - Shocked... a CRACKPIPE
PASADENA, CALIFORNIA -- I stayed at the Super 8 in Pasadena, CA on 12/22/10. My home was evacuated due to flooding and I needed a last minute place to stay that could accommodate my lab. Since I only had 2 hours to get out and the price was great, I chose Super 8.
The evening manager was great and helped me find a smoking room that did not have too much odor, they require a smoking room if you have a pet. I'm almost 8 months pregnant so I appreciated this.
About 1130 PM I went to get a Kleenex, there were some bugs on the walls-really gross and I wanted to get rid of them. Pulled out Kleenex from the dispenser and as I pulled a CRACKPIPE and a paper baggie came out. I was absolutely shocked and called the night manager, his English was terrible and couldn't understand exactly what I was saying but agreed to come up. Meanwhile the phone rang and it was the general manager who said that his assistant was coming to pick up the item. He then told me it was a medical device and not a crackpipe. I said you haven't seen it! How could you know that?
I hung up and waited for the assistant manager. He wouldn't come in the room, and finally I raised my voice and told him to get the item and that I was extremely upset. He got the item and left.
By this time it is midnight and pouring rain outside. This was the only room that was "acceptable" in terms of the smoking status, the others I toured reeked of smoke. I was exhausted, had my dog with me and with the horrible storm outside, I didn't feel safe at 7.5 months pregnant changing hotels.
I slept for 6 hours and got up to speak with the manager about the evening and to request a refund. The same assistant manager was there in the morning, incredulous that I wanted my money back. He called the manager, who said to me over the phone that he could give me 20% off and that I should not have stayed in the room. He was terrible to me on the phone, did not apologize or offer to make it right. I explained to him that I am 30 weeks pregnant, evacuated from my home, my husband was out of town and there was a raging storm outside. He said that I was offered a refund last night--totally not true and I called him on it. He refused to admit what the item was and told me to call the paparazzi he didn't care. Huh?
I am absolutely taking this to the corporate level. I took a picture of the item and am so glad I did. I understand that they may have not known about the activity in the room, but to not apologize??