Toys R Us Complaint - Baiting People To Their Stores-False Advertising
THE WOODLANDS -- Couple of weeks ago, my wife and drove about 10 miles to our local Toys R Us, to buy one item from them for our granddaughter for Christmas. It was advertised $ 24.99. That was 10 dollars off. Normally it is $ 34.99. I had checked their website prior to us going to Toys R Us and the Imaginarium Double-Sided Easel - Pink--Item#: 018346, was in stock at this store. We checked the area of the store where these items are usually kept and found none. I found one of their associates who had one of the inventory scanners and a walkie-talkie. I showed him the small cards which you usually take to the front and an associate will go and get your item and bring it to the register. He checked the item number and it showed 6 of them in stock. He and another associate went looking for the easel. They were gone for some time, about 20 minutes. He said he could not find them. I went to customer service, and her computer records showed 6 of them in the store. Somewhere. She sent someone else to look for the easel. No luck either. I asked for a rain-check since the sale was over that night on the easel. She gave me one and told me to wait a few days and come back.
We waited a few days. My wife and I went back to the Toys R Us, located in the Woodlands, Texas by our local mall, again. They looked for about 1 hour, and found not a single one of them. Their computer, just like their website, showed they had the item. Six of them. And they were $ 34.99 now. But they would accept my raincheck price if they found even one of the 6 easels. No luck. Just wasted more time. Aggravated..This time customer service told me to wait a few days and call them to see if they found them.
We waited about 5 days and called them at Toys R Us. I held on the phone for about 20 minutes while they looked again. Supposedly. The lady came back on the phone and said they just must be lost, or possibly somebody had just walked out with them. Big as they are I do not see how and they have security devices attached to them. She just advised to try and find another store that might have it. I told her honestly, they needed to remove the ITEM AVAILABLE from their website, instead of having customer after customer coming to their store looking for the same easel, which does not exist. (It has been 2 weeks since our first visit) and their website still lists this item (easel) is available. Bait and switch, like a car lot.
I called another Toys R Us about 15 miles away that said they had it, per the website. Bad mistake. They put me on hold. And never came back. After 20 minutes on hold, I called the 800 number for customer service on my home phone. I spoke with Jack, who amazingly, seemed to care. I explained to him we were trying to buy this kides easel for our Granddaughter for Christmas, and having no luck, since they were the only one that sold this type. He gave me reference number after typing in all the information. He Apologized. And said I would receive a call from them within 3 days. I was still on hold on my cell phone from being put on hold. It had been 35 minutes on hold at the time. I let Jack even listen to their music that is played after being on hold. Jack told me that I could go ahead and hang up. He said his main computer showed that the store I was calling now had no kids easels in stock. Sold while I was on hold I guess.
I waited 4 days, and never heard from anyone at Toys R Us. I emailed them at their main email address, and was advised back the next day via email that I would be hearing from them in 3-5 days. That never happened either.
I went to their website and it showed they had plenty for online purchase. I ordered it online and paid full price $ 34.99, plus tax, and shipping, just to make sure my granddaughter got it for Christmas. It has arrived, and is wrapped now.
Toys R Us are just a bunch of scam artists, and it seems bait and switch. While in the store they had tried to sell me the much more expensive kids easel ($ 49.99). Toys R Us does not care about its customers. They just try to get you to the store with phoney ads, and hope you buy something while their. We will never shop at their store again, and I told all our friends and relatives that we would hope they did not either.
All that read this story should stay away from the Toys R Us. It will save you a lot of time, and aggravation. Especially the one by the Woodlands Mall in Conroe, Texas (Montgomery County). Maybe our Attorney General here in Texas needs to look into the way Toys R Us runs its business in Texas.