Straight Talk Complaint - Everything about Straight Talk is CRAP - Bundle LG290c

Bundle LG290c - Complaint

Review by angmm6 on 2010-12-23

I purchased 2 phone bundles...LG290c phones with $30 cards. It was suppose to be overnight shipping, I got them 4 days later and when I opened the 2nd box I found out the battery to the phone is the wrong one. That was Saturday on the 18th. So I called them, the first representative said to send back the phone and they will correct it, I asked them why should I pay to send back a phone that you guys sent the wrong battery in error? So she transferred me to her supervisor. The supervisor gave me a ticket number and said they would send me a replacement battery. I was told that I would receive it in 3-5 days. It has been 4 days now so I called to see if it has even been shipped. "It is still processing" and was told because of the busy holiday season. OH WHATEVER! I can order from any company and receive what I order in a reasonable amount of time. You cannot convince me that they are so busy they cannot send out a simple battery in a matter of 4 days. I am currently an AT&T customer and the service is great. I was just looking for something a little cheaper and that is why I chose Straight Talk. I am now rethinking my decision and just might stay with AT&T. I am so disappointed with Straight Talk it is unbelievable. If they would of made those deals available at Wal-Mart I would of bought it there and just skipped this whole process. Their customer service and shipping service is found left wanting. I just hope to get through this process soon and be done with the whole thing!!! Do not order from Straight Talk's website. You will not get overnight shipping which cost $14.95 and you will spend anywhere from 40 minutes to 2 hours on the phone trying to make sense of what they are telling you!!!! BEWARE!