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Skullcandy Complaint - Customer Service has Not Improved - Skullcandy
Complaint
PARK CITY, UTAH -- Ordered three pairs of headphones and they promised products would be shipped 1-2 business days after ordering in time for Christmas. Yes, I selected overnight shipping of course. Called customer service last night on Dec 22, 2010, after waiting for twenty minutes, some young guy came on and said product will be shipped "tonight". Looked at order status online on the morning of 23 Dec 2010 and the product is still in "processing" mode. Tried to call customer service numerous times, between 11:00 and 11:45 EST (9:00 and 9:45 MST) and of course, the customer service center is "currently closed."
Fair warning, do not order from Skullcandy.com. I should have looked at the other reviews first. I am now going to try to cancel my order and get a full refund. Yes, they already charged me for the products and they haven't even shipped the merchandise.
Fair warning, do not order from Skullcandy.com. I should have looked at the other reviews first. I am now going to try to cancel my order and get a full refund. Yes, they already charged me for the products and they haven't even shipped the merchandise.
Comments:
Posted by Alain on 2010-12-24:
Thanks for the warning and hopefully you'll get your refund.
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