Kmart Complaint - The lack of Respect for Customers
BELLFOWER, CALIFORNIA -- On 12/22/2010 I went to the Kmart store located in Bellflower to finish some Christmas shopping I spent about an hour and a half in the store before trying to check out I had to wait 40 minutes in line then I was over charged by more then $50.00 for 2 items. The cashier gave me the receipt at which time I reviewed it and noticed the errors she then told me to go to the customer service line to wait there to get my money back. There were about 10 more people in that line I refused requesting a manager. The cashier Mariateres then walked over to the customer service center and spoke with a lady in which she refused to come to the register. She called over several times on the phone then sent Griseldea approx 15-20 min later I explained what the complaint was she took the merchandise and the receipt and had me show her where I got the merchandise from she then walked away came back a few minutes later and stated your right let me process it and walked away again. She went to the register did some things walked back and handed me money and receipts wadded up and said there you go thank you and sorry then walked away. I looked at the receipts and counted then monies $42.98 was refunded. That was then end of the conversation she walked away I called the manager at approx 8 A.M. this morning 12/23/2010 and spoke to Jose who I explained the rude behavior of the employees and the monies still due me. He said bring in the merchandise in question and the receipts and he will correct it. End of conversation I then was not satisfied I called the complaint line to have the complaint go to the supervisor and they told me he would call me back within 48 hours. I had no problem with that other then 15 minutes later I received a call from Jose the store manager to complain to me about filing a complaint against him??? What are you serious???? He then went on to tell me that I can have a gift card for $20 sent to me but that I can not have my money back. What they stole my money but the only way I can get it back is to use it in there store???? I then called the complaint line again about the manager calling me being rude at this point I spoke with a rude lady who actually argued with me that I need to wait the 48 hours and that I could not speak to anyone above her. Finally after 20 min of going back and forth with her I got a supervisor Miranda (employee number)77020 who had a difficult time as well listening then stated she would get the district manager on the line now. I waited a few minutes then got disconnected. I called back (because expecting them to call me back was out of the question) and got a gentleman named Roy who said repeatedly there is no Miranda it must have been Amanda but she said she did not speak with me????? Finally after another 10 minutes Miranda got on the phone stating Wayne the district manager would call me in the next 30 min. She said that she tried to call me back but my line was busy ok whatever and that Roy was new and did not know her. They have an excuse for everything. I finally received a call from Wayne who explained I could not get my money back in a check KMART/SEARS did not do that. Seriously they can steal money from customers then not give it back I have to use it in there store????? I said fine the store can do it in a money order he finally said ok and that it would go out today. While Wayne seemed sincere I hope he hold his end up. The whole experience was frustrating. From the store associates to the corporate office they could care less about there customers.