Frontier Communications Complaint - Slowest Company I Have Ever Encountered
I called Frontier (old Verizon) 2 weeks ago to have my mother's (who is elderly and blind)phone connected. The customer service representative scheduled the connection for Tuesday December 21, 2010 between 8am and 5pm. Tuesday came and went, no phone service so I called the 1-800 number at 8:45am on Wednesday to find out what was going on. The customer service representative called the technician who was supposed to be working on it and he said that he was working on connecting it at that moment. So, 12pm came(3 hours later), still no phone service. So, I called back again and talked to another customer service representative who called the guy again. He told her to tell me not to call back that he would call us when he got it connected. It is 3:30pm on Thursday December 23rd and we still have not received any calls nor is my mom's service connected. I am not calling them back again. I feel that I just keep getting lied to plus it would not do any good anyway... tomorrow is Christmas Eve and they will likely be closed until Monday. They better not even think that they are going to charge my mom for services when her phone wasn't even turned on.