Dish Network Complaint - Completely Shocked And Dissatisfied By Dish Network Customer Service
I WILL SIMPLY SEND THE EMAIL I SENT TO FEEDBACK@CUSTOMEREMAIL. DISHNETWORK. COM VOICING MY COMPLETE DISSATISFACTION WITH DISH NETWORK AS MY SATTELITE TV PROVIDER. DISH NETWORK SHOULD BE ASHAMED OF THE WAY IT RUNS ITS BUSINESS. THEY LITERALLY TRICKED US INTO STAYING WITH THEM ONLY TO BE SNEAKY AND UNDERHANDED. I WOULD RECOMMEND THAT ANYONE READING THIS RUN AS FAST AS YOU CAN WHEN CONSIDERING DISH NETWORK AS A SERVICE PROVIDER. ANYONE MUST BE BETTER THAN THIS.
[snip - no names please]
not sure if any of these will go anywhere but at this point I am desperate for someone at Dish network to understand how their customer service department is ruining what could be long term relationships with customers.
My name is Kyle Sniecinski and I am completely unsatisfied with my service with Dish Network.. Back in May I placed a call to Dish Network Customer service explaining that I was going to leave Dish Network due to my dismay then. I had many quirks with my account, billing, and when scheduling to set up HD service they were no call no show 2 different days which we took off work to be there for this. I was completely unsatisfied as a customer and spoke with several people and finally a man called and after going back and forth agreed to save us as a customer by offering us a discounted rate of 65/mo. for staying with Dish Network. In no way did he say that this was temporary and we reluctantly agreed to stay with Dish Network. I am getting back from over seas and I am now injured and in a wheel chair which leaves me trying to live on a strict budget. Today Dec. 23, 2010 I spent the better part of a day calling customer service only to find out that your company does not give their customer service staff the ability to truly help your customers. I spoke with Leo (IA9) - Cleo (NZG) - Brian ??? - Laura (OBS) in the Phillipines - Mary (KIR) - Mike ??? - and Jenny (GYE) and a hand full of other customer service folks who all made me go through the ringer only to tell me they could not help me.. then they would transfer me to their supervisors who would hang up before having to deal with me which made me have to call back over and over for an amount of time that I would not wish on anyone. I am shocked and saddened that I was tricked and scammed into another 2 year contract with Dish and lied to about the amount I would be paying only to deal with a customer service staff who says, "due to insufficient notes there is nothing they can do".. I explained that it is not my fault that your system does not have standards that would require people coming up with solutions and discounts in order to save a customer potential for life, where they would have to enter notes in a satisfactory manner which would give insight to other customer service staff members. Isn't that what these software solutions are meant to do. My national wide veterans Blog with over 2 million members plus have been hearing an ear full about how Dish Network takes care of their customers. And I am shocked to see how many of these members have had a similar experience as I am having. I am hoping as a company you have not lost site of what is most important here. I hope as a customer that I mean something to each and every employee at Dish Network. I am one person but a person with a voice that reaches millions of people each day. I am asking that my bill be looked at 419-...-.... and that my bill be credited since May when I was promised a flat rate of 65/mo. which I expected to be permanent. I would much prefer if Dish network would simply cancel my contract without penalties since I feel that I was tricked and lied to in order for me to stay. This would make me much more happy. I hope that someone within the Dish company will have a heart and do what is right here and for the first time since I have been with Dish Network 5 years or so now and take care of my family..
Kyle & Sri Sniecinski