Qwest Complaint - Qwest said "Bah Hum Bug!"
IOWA -- Our Qwest bundle was cut off before we got an disconnection letter. They cut off our T. V. We are bundled with t. v. computer and the two phones. I don't understand why the didn't wait to cut off the t. v. on the 27 of Dec. 2010. Before we got any notice from Qwest they cut our t. v. services. Then on the 23 of Dec. 2010 in the mail is a Bill for the 500.00 due on the 27 of Dec. 2010 and the larger bill 757.10 due on the 1/1/11. I called them and they said we had already schedule a payment on the 29 Dec. So if we did that how come they can't turn on the t. v.? The customer service lady my husband talked to said when we made a payment for the 29th said everything will be on again in 24 hours. So we waited and the T. v. services never came on. I again talked to customer service and told them about the disconnection notice and bill and she told me We couldn't get it turn on until the 29th. So we can't watch the Christmas movies and specials. I can't believe that Qwest is a Scrooge! I never had problems with this company before. I switch from AT&T to Qwest and I see you are all a little! If anyone wants to use your services I will tell them not to. You are very unfeeling company and it is near Christmas for goodness sakes. You all lost the meaning of Christmas!