La-Z-Boy Incorporated Complaint - La-Z=Boy No Longer Represents Quality to Me.
When we remodeled our home and went looking for new furniture, we knew we wanted quality recliners for our family room which gets the most use of any room in our home. A salesman at a general furniture store asked why I wanted this brand and I told him I wanted a mechanism that would last. I just assumed fabric and craftsmanship was a given.
We went to the company showroom in Louisville and chose a style and fabric. Were treated well, and everything was delivered in a timely manner. The only problem was being shocked that the furniture was poorly upholstered. Each section of our sofa recliner has three pillowed sections. The divided sections are supposed to match up...one whole section is off. It's ridiculous that we paid this much money for such a poorly constructed product. We have an old LZB recliner in our basement which quality-wise is much better than these new ones that we paid over $3,000 for. We chose the style from the showroom floor and I don't even think it's the same quality as the one at the store. I have no proof of that, of course. This company no longer represents quality to me, and I will not recommend it to anyone I care about.