Jeromes Furniture Complaint - Buyer Beware - Sectional Sofa
I bought two sectional couches (they call them modular as you can arrange then in different configurations). They looked great and was exactly what I was looking for. I paid about $1450 for each couch.
One month later the couches developed holes or sags in the cushions. Several of them to the point you would fall almost through the couch. I turned them over and look at the construction. You would not believe the level of shoddy construction. They use cheap foam with some kind of string/rope to support the foam. (no springs).
I went back to the store I bought them from (Chula Vista) and was told I could not get a refund or replacement. I would have to bring them in for repair. I borrowed a truck and took some of the pieces in and was told it would be 2-3 weeks for the repair. After 4 weeks I called back as I had not heard from them and was told nothing had been done as they had gotten lost in the system (whatever that means). Two months later they called and advised me to pick them up.
I will never buy from this store and I would advise anyone to stay away from them.
couch minus a couple of pieces that are at repair