AirTran Airways Complaint - Return flight issues
My spouse and I recently flew round trip from Atlanta to Cancun on Air Tran Airways. The flight to Cancun was uneventful. The return flight was a joke. I have flown both charter, as well as commercial flights for over 30 years, and find this particular service deplorable. The first problem arose when Air Tran in Cancun declared our checked bag was over the limit by 1 1/2 pounds. We chose to redistribute the weight to or carry on bags, right there at the check-in counter. As we discovered while waiting in the terminal for the flight, the majority of ticket holders had the same issue. Coincidence? After sitting at the departure gate for nearly 45 minutes, we were informed there was a gate change. Everyone had to relocate to another gate. After that move, I thought I heard the Air Tran check in person mention my name to someone on the telephone. I approached the desk and asked her if there was an issue. She confirmed the seats we had been assigned were going to have to be used by the flight attendants, as the jump seats were broken. We were assigned one seat in business class, and one seat in economy. Therefore, my spouse and I were not able to sit together on the fight home. We had no choice because the flight was full. We waited 30 minutes to be re-ticketed. Not a big deal until we walked on to the plane and the business class flight attendant had the gall to tell me "we have been waiting for you". I took the business class seat, and my husband took the economy seat. We were only 4 rows from each other, but not one of the Air Tran flight attendants even made an attempt to even offer my husband a cocktail or "business class" snack for the inconvenience. Because we had boarded last, my husband was forced to stow his carry on in one of the rear overheads, even though he was sitting in the 2nd row from the front. About an hour before landing he retrieved his carry on and placed it in the overhead above my business class seat, so that we would not e separated while deplaning. The business class flight attendant told him he was not a business class customer, and did not belong in the buisness class section. He ignored her, and went back to his seat. My husband is a Vietnam Vet, and did say, on his way back to his seat, "if we had her in the Nam we would have won". I believe her behavior was unacceptable, and she should be reprimanded. I can honestly say, I would not fly Air Tran again, however, I won't have to worry about it for long since Southwest, which is a far superior airline has bought them out. The flight was Air Tran 45 out of Cancun to Atlanta at 12:00 noon.