wyndham hotels and resorts Complaint - Blood - Sweat - Hair and maybe worse...
With a view to planning a tour to San Juan, Puerto Rico, I stayed at this hotel in Isla Verde In the case of the El San Juan Hotel, thumbs down from the bottom to the top!
Our flight from Oregon included a 4 am departure to the airport, an unplanned snowstorm in New York delaying all flights. Our expected arrival was 8 pm. We were looking forward to a comfortable night in your hotel and my companion’s delayed flight out of JFK at 1:30 a.m. made it essential. A $500.00 room should at least guarantee that, don’t you think? A clean bed…at least?
We checked into the room, the bell captain had to be called twice. He brought the bags up 45 minutes later and then left. Keep in mind this weary traveler from Oregon has now been awake for more than 24 hours. When the 2nd bed was turned down, there was blood and hair on the pillow! We made no less than 7 calls to the front desk. The time elapsed until it was 4:00 in the morning. I was already in my nightclothes. Did they expect me to dress now and get them to change the linens? The words that enter into my mind are absolutely unthinkable, but every time I hear the name WYNDHAM, I will think of them.
We had to actually SHARE the bed I was sleeping in. I can’t remember a worse trip in all the years that I have been in the travel industry. We woke up late for our 11am appt., complained to the front desk clerk who was completely unresponsive and literally had to run to make our appointment that morning.
As soon as I returned to Oregon, I called and spoke with a number of people. These people included the evening front desk manager, the general manager’s assistant and the general manager, Fred Keisner. Mr Keiser was completely dispassionate and unresponsive when I requested a PARTIAL refund. I should have requested a full refund instead. He offered a voucher. To this day it hasn’t come. Incidentally, I have the red stained with blood pillowcase. I offered to send it to Mr. Keisner, he told me to keep it. I intend to photograph the blood on it. It’s wonderful that now reviewers have the capacity to upload photos, and I intend to include mine of this experience. What other body fluids were on those sheets?