Hobbytron.com Complaint - Poor quality items and useless return policy

Review by larryf on 2010-12-25
I should have looked for reviews ahead of time as well. It is Christmas morning and out of the 6 airsoft guns I bought, 4 pistols do not fire at all and one rifle already has a small part broken. The return policy is a joke in that it says if the items are defective find a manufacturer number and talk to them. A good lesson to check reviews of online stores you aren't familiar with. Luckily my kids are old enough to joke about this, but I think we will have more fun smashing the guns to bits than shooting with them.
Comments:1 Replies - Latest reply on 2010-12-25
Posted by T on 2010-12-25:
This is the case with some items. One that comes to mind is certain kiddie pools sold by TRU, I believe. Once you use it, you own it, and the manufacturer gets involved if there is any defect.

In principle, I don't see a problem with this policy for air guns. I think your complaint might be more appropriately aimed at the manufacturer for making junk.

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