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Compusa Complaint - CompUSA Very Negative Experience - JVC video recorder
JVC video recorder - Complaint
NAPERVILLE, ILLINOIS -- I'm typing this message in order to brig to somebody's attention the very negative experience I had at the CompUSA Naperville, IL store. I've been a long time customer and have purchased many items at the store without an issue. On Oct 27th my wife purchased a JVC video recorder for my son as a Christmas present. The box was not opened until Christmas morning when my son opened his present. Unfortunately the device did not work. I immediately the following morning brought the item back to the store. The manager was called to review the purchase and would not return the item or exchange the item. Since the item was a Christmas present I would have though the manager would have made an exception to the 30 day policy. It was not like I ordered it online or was using it and then it broke. The item was broken from the day it was opened. He refused to return the item and told me to send it back to JVC. Now my son needs to wait another 4-6 weeks to get his Christmas present. The manager could have easily replaced the item and send the defective item back to JVC, but he decided to place that burden on me, which is why I will never purchase another item from CompUSA and I will suggest the same to everyone in my breath. All this over a $65 item. I've worked in retail for 15 years and that is not good customer service. I mostly feel bad for my son, who was very disappointed on Christmas morning.
Comments:
Posted by trmn8r on 2010-12-26:
I understand your frustration that the store did not make an exception to their return policy because the item in question was a Christmas gift. The fact of the matter is, this is now a warranty issue, and contacting the manufacturer is the proper course of action.
Posted by Obsfucation on 2010-12-26:
What you do is go to the store and buy another one of the same thing. Box up the defective one and take it with your receipt and return it.
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