Florist Express Complaint - Terrible Experience Multiple Times
I had a terrible experience every time I have used this company. The customer service reps always came up with an excuse as to why the company did not fulfill their promises, which is why I gave Florist Express more than enough chances. In the past, the company has delivered the wrong product in the wrong color to a funeral without a card and they delivered the wrong flower on mother's day. The company guaranteed same day delivery on another order that I ended up canceling because they were unable to keep their promise of same day delivery. Also, the company was unable to confirm a delivery to a funeral until days later and misspelled the family name on the card. However, the most recently, the company again guaranteed delivery to a funeral home, Florist Express never called to notify me that the delivery would not be made. Rather, I called to follow up on the order. When I notified the supervisor that they guaranteed delivery, she said she had spoken with the representative I had order with and he had notified me that there were no guarantees. This was never mentioned. In fact, later in the conversation the supervisor said that they only guarantee times when it is a funeral - which is exactly the occasion for this delivery.
The service is terrible, they are nice on the phone when you place the order, but make false promises and fail to deliver every time - at least for me, they have failed 100% of the time. The company avoids conflict with their customers by not calling to notify them that the orders will not be on time and seem shocked when you are upset that they have not fulfilled their promises.
If you are seeking to place a flower delivery for an important occasion, this is NOT the company to use.