Sony Complaint - Cracked laptop screen
I purchased a Sony Vaio Laptop about 10 months ago. Really liked performance but always noticed unusual amount of heat from bottom of laptop. Not sure if this had anything to do with it, but turned it on one morning to see red lines running down screen. Took laptop into Best Buy where I purchased and they said I had a cracked screen and it would cost $499. to replace screen if I did not buy the extended warranty of which I did not. This is ridiculous! I have not dropped or abused this laptop. I do not travel with it or move it around my house. All they said was too bad and it would not do me any good to call Sony as they would say they don't cover abuse. Again, this is absurd. I did not abuse this computer, it is in pristine condition other than THEIR cracked screen. Has anyone else had this problem?