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Sanyo Manufacturing Corp Complaint - Black Band - LCD 46 inch flat screen TV
LCD 46 inch flat screen TV - Complaint
We purchased the Sanyo 46 inch flat screen TV December of 2008 as a Christmas gift. We also purchased a surge protector as recommended to us by the service employee at Wal - Mart, here in Susanville, California. Within the first 12 months we started to experience a black band about 6-8 wide traveling from the upper left corner of the screen to the upper right side of the screen. Then a few weeks later we started to experience a black box on the left side of the screen about 10 inches below the band and is about 16 inches wide and all the way to the bottom of the TV, this does eventually clear up after about 30-45 minutes of use. I attempted to get the TV replaced, but because I did not have the box nor the receipt, and I did not purchase the 2 year warranty, they refused, and explained that nothing could be done. I was also informed that it is very likely that the electronics will fail within that year and that is why they encourage the 2 year warranty. I spent over 1200.00 dollars on this Sanyo model DP466848, sn# B9250943849656, and honestly did not forsee any problems with my TV this soon. I tried to speak with representatives in Southern California, They are only concerned with the colot of the wires or is the remote working right. I can assure you that one or some electrical componet has gone bad. Sanyo Representatives may contact me, but I not purchase another Sanyo product and will encourge other to do the same. Most Companies stand by their products.
Sincerely
Anthony Lares
PO box 232
Janesville, Calif 96114
Sincerely
Anthony Lares
PO box 232
Janesville, Calif 96114
Comments:
Posted by madconsumer on 2010-12-27:
have you tried to see if an indipendant service agent can see what is the issue?
this really sucks since you spent so much money on it.
this really sucks since you spent so much money on it.
Posted by trmn8r on 2010-12-27:
Do you mean model DP46848? I can't find a DP466848.
This model does seem to have a lot of problems. I'm sorry you got stuck.
This model does seem to have a lot of problems. I'm sorry you got stuck.
Posted by Zeigs on 2010-12-27:
I hate the whole having to purchase a warranty for such high cost items. If a product is worth it's salt then it shouldn't need a warranty and if a company backs it's products it should have a free warranty (and I'm not talking just a few month guarantee). Items that cost hundreds of dollars should be made to work for 2 years or longer- you shouldn't have to buy a warranty to insure they do.
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