Do not recommend buying Whirlpool Front Load Washer/Dryer
Washer Model GHW9150PWO/Dryer GHW915PWO - Complaint
BENTON HARBOR, MICHIGAN -- When it was time to buy another washer/dryer, I bought Whirlpool because in the past, I had very good luck with the brand -- good performance, minimal repairs.
I have been extremely disappointed in the performance of what I thought would be a reliable washer/dryer purchase. I purchased my machines in early 2005, and since that time, the washing machine has required two major repairs which cost me over $500 in parts/labor combined, and I'm in the process of getting a third repair (now, as I write this review) which will cost an additional $300+ in parts/labor. So with the completion of this third repair, I've essentially paid out almost as much as I paid originally for the purchase of the washing machine. I guess I've been lucky that the dryer has cost less than $200 in repairs to date!
I run an average of 6 loads weekly -- so I would consider my use of these machines over the past 6 years to be rather light. So my advice to anyone thinking about a front load washer/dryer purchase from Whirlpool -- think again!
I called Whirlpool customer service to relay my concerns, and was told that all that can be done is to document my complaint, and that this documentation will go into a file. When I inquired what would happen to the complaint, I was told that as far as the CSR taking the call knew, someone would read the complaint, but I would not be contacted.
So on top of a very poor product quality experience, I've been treated to a very poor cusotmer service experience.
Personally, I will not puchase another Whirlpool product (of any sort) again.