Best Buy Complaint - Problems at Best Buy
ANTIOCH/NASHVILLE AREA, TENNESSEE -- I have recently had some problems that I would like to vent about at a Best Buy store in Antioch, Tennessee.
I went to the Best Buy store to purchase a new car stereo for my Chevrolet Camaro. The car was originally purchased with a Bose sound system and I knew this would cause some problems with the purchase - But not as many problems as I encountered.
The actual purchase of the speakers and CD player at the store was without incident. The sales clerk was extremely helpful and very nice. The four speakers and the CD player cost just a little over $600, including tax.
The problems with this store all happened on the day of installation. When I arrived for my appointment I parked the car in the pick up zone in the front of the building. The store was not open yet, so I patiently waited out front. At this time I was approaced by a Best Buy employee that crudely asked me if "Camaros have special parking places." I calmly told the rude employee that they had to order some of the speakers that I ordered and I was there to pick them up and have them installed. He just gave me a little "yeah right" smirk and walked away.
My next problem came when I went around back to have the unit installed. I had an appointment at 10:00am. When I gave the installer all the paperwork, he told me that he might be done with my car around 4:00. 6 hours for an installation!!
I calmly told the man that I couldn't possibly believe that it would take that long to install a car stereo and he said it most likely would, telling me that he would have to deal with other customers also. Well, why did I even bother making an appointment if he has to do things for other customers while working on my car? If I am not mistaked, appointments should give a person priority over others.
Before I walked out the door to the installation area to call a friend to pick me up, the man called me back to the counter. He then informed me that I would have to buy an amp installation kit because it was required for my car. I then told the man when I purchased all the stuff the other day that the man helping me said that I had purchased everything that I would need. He then told me that the man helping me must of missed this and insisted on me buying it. The installer told me the price of the amp installation kit was $80 dollars but he would knock $20 dollars off the price. I asked him if I could look at the item and he handed it to me. When I looked at the diagram on the back of the item I noticed that the wires were going from the speakers to the amp. I then asked the man why would I have to purchase an amp installation kit if I wasn't having an amp installed. He face was instantly red and he said that he must have been mistaken, he thought that I was going to purchase an amp now or possible sometime in the future. Go figure.
The installation of the stereo lasted for the whole 6 hours promised (LOL) and when called I returned to pick up my car. I paid for some speaker wire that wasn't included in the original purchase (Although I was assured on the original purchase date that I had purchased everything) and took all the paperwork the installer gave me out to the car. When I was sifting through the paperwork when I got home I noticed that the man wrote that my boost and fuel gages did not work. This is not true. Both gauges were installed aftermarket on the car by a professional (b/c of the supercharger) and I watch them work everyday when I drive the car. I have no idea why the man wrote this but I believe he feared that he might mess the gauges up so he went ahead and sited them as inoperable. (Note: they still work.)
Overall my experience at Best Buy was definately not one of the best experiences I have ever had. Please beware if you have an appointment at Best Buy that it will take longer than you think and also ALWAYS ask questions about additional things you are told that you have to purchase.