Cottonwood Futons Complaint - Terrible Customer Service
This company has about the worst customer service I've ever experienced. Actually there is NO customer service. I tried for 2 weeks to contact them via phone and e-mail regarding sending back my order and had NO response of any kind. For that reason I would not buy from them, nor recommend this company to anyone. However, the quality of the futon cover and the pillows we ordered was excellent. The need to return it was because I ordered the wrong size, not because of a mistake on their part. So it is actually disappointing to write such a negative review given the quality of the product. But a place that ignores their customers (despite promising a 24 hour response time to questions) is not a place I wish to do business.