Wal-Mart Complaint - Uneducated employ's will cost YOU money not Wal mart
HUNTSVILLE, TEXAS -- I sold our lake house below Tyler Texas and was bring home my bass boat. I knew the tires were old but had a spare and it was on a Sunday so decided to go for it. I got about 20 miles outside of Huntsville Texas when the driver side trailer tire blew out. I removed my little suburban jack changed the tire and was on my way again but was very nervous as the other tire on the other side it was as old as the one that blew out and if it went I would be stranded and again Sunday after noon. I still had about 100 miles to go before I reached home and was coming into Huntsville Texas used my iPhone and found a location for Wal Mart and decided not to take a chance on the tire not blowing so I went over to Wal Mart. I pulled in with my 18' bass boat, two wheel trailer, into the tire lane and their employ came out and asked what he could do I replied put me two new tires on my boat trailer. He responded that Wal Mart did not have a jack big enough to lift my trailer. I raised my trunk lid and showed him my little screw jack that came with my suburban and said use this. They also had floor jacks sitting every where in their tire shop. He informed me that they could not do that as it was against their policy to change trailer tires. Thought it strange but they have no authority to over ride wal marts polices so I asked would he at least put a tire on the rim that the other tire blew out on. He said yes if I handed it to him and all he had to do was mount a tire on the rim and hand it back to me this at least gave me a spare to make the next 80 miles. They put the tire on and I paid him and left and did make it home. Next day took the other tire of off the other side went to Wal Mart and told them I wanted a tire just like the one I bought from Huntsville and had the tire with me. They laughed at me and said did I not know that they could not put a car tire on a trailer I replied just match the one there that I got from ya'lls other store in Huntsville they replied no this is a car tire not a trailer tire. Then why did Huntsville put a car tire on my trailer rim and their response was we have no idea unless he was just not educated on tires. Because of that Wal Mart would not touch or sell me trailer tires and I asked being this is Wal Mart I cannot buy trailer tires from you and you give me credit for the car tire I was sold in Huntsville Their reply was go take it up with Wal Mart in Huntsville. HunsTVille is 80 miles from here 160 miles round trip why can't you do it the manager came out and said no go to Huntsville we want nothing to do with this. I went to another company and bought 2 new trailer tires and have a brand new douglas 215 70r 14 tire that I paid $74.00 for laying on my garage floor. I called Wal Mart in Huntsville their response was we will talk to the Wal Mart in your area and ask if they will do the refund but the Wal Mart in my area refused and now I have to drive 180 miles to return a $74.00 tire which I will not do as It will probably be a hassle when and if I go to Huntsville for the exchange. Wal Mart used to be a reputable store but not anymore I have told all my neighbors about this and have instructed my wife, 3 daughters, grandchildren do not do business with Wal Mart. I know losing my business will never ever phase them at all they are too large and too strong but if enough does it will start to show.