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Finishline Complaint - Do no order online from Finishline.com - nike shoes
nike shoes - Complaint
I am furious with Finishline's online order process. I have looked for a specific pair of running shoes at all the store locations within 50 miles of my house and unable to find my size. So I went online to place my order, completed the process and confirmed my order. Then got notice that they did not have my size in stock, so I figured ok I will just go back and order the next size up. When my card was declined.....they took the money from my card before checking their inventory. I called the customer service line and she told me I was going to have to wait three business days before I could get my money back. So now I was unable to even attempt to try to get the next size up. What if I had more money on my card and kept making attempts at different shoes, hard telling how much money they would have had of mine. Needless to say I WILL NEVER order from Finishline.com again. This is a awful way to do business and definitely lost a sale for them as well.
Comments:
Posted by Skye on 2010-12-27:
It really is something isn't it? Places can take your money immediately, but EXPECT us to wait 3 day for a refund.
What type of running shoe are you looking for? Maybe if you post it, someone here might be able to recommend a place that carries them.
What type of running shoe are you looking for? Maybe if you post it, someone here might be able to recommend a place that carries them.
Posted by Ponie on 2010-12-27:
I agree, Skye. In this day of less than split second technology, why can't they just hit the Delete button? I've never been this type victim but on running accounts, such as cable TV, etc., I've heard some posters say it would take two or three billing cycles for the credit to be posted. Doesn't make sense.
The OP mentions Nike in the title. Perhaps someone may be able to help, as you suggested.
The OP mentions Nike in the title. Perhaps someone may be able to help, as you suggested.
Posted by Skye on 2010-12-27:
If it had been a snake in the title, I would of been bitten!
Posted by PepperElf on 2010-12-27:
well it's not that the card was actually charged...
many places will put a HOLD on the account for the amount, and when the order finalizes the amount gets charged. even for canceled orders.
the hard part however is getting the bank to release the funds back into the account. i had to do it once... even WITH the company calling up my bank and sending over faxed statements that they weren't going to charge me the money... the bank still resisted for quite a while.
many places will put a HOLD on the account for the amount, and when the order finalizes the amount gets charged. even for canceled orders.
the hard part however is getting the bank to release the funds back into the account. i had to do it once... even WITH the company calling up my bank and sending over faxed statements that they weren't going to charge me the money... the bank still resisted for quite a while.
Posted by Skye on 2010-12-27:
The thing is, a company should not be charging for an item that is not stock, regardless of whether it's just a hold or an actual charge.
The op should of been allowed to make another selection because their first selection did not even exist. I know, it's a crazy system at times.
The op should of been allowed to make another selection because their first selection did not even exist. I know, it's a crazy system at times.
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